Refund Policy

Effective Date: October 11, 2026
Last Updated: October 11, 2026

1. Introduction

Thank you for supporting HazeMC. We appreciate every purchase made through our official store.

This Refund Policy outlines the conditions under which refunds, cancellations, and payment disputes are handled for digital products purchased through the HazeMC Store.

By making a purchase, you acknowledge this Refund Policy, subject to applicable consumer protection laws and the terms presented during checkout.

2. Digital Products

All products sold through the HazeMC Store are digital goods intended for use exclusively within our Minecraft server.

These products may include:

Ranks and rank upgrades.
Virtual currencies and tokens.
Crate keys and rewards.
Cosmetic items and effects.
Boosters and in-game perks.
Other virtual packages and services.

Due to the digital nature of these products, purchases are generally considered final once successfully delivered, except where a refund is required by applicable law or the relevant payment provider's terms.

3. Refund Eligibility

Refund requests may be reviewed under the following circumstances:

Duplicate Purchases: You were accidentally charged more than once for the same transaction.
Failed Delivery: Your purchased product was not delivered and the issue cannot be resolved within a reasonable period.
Incorrect Charges: You were charged an amount different from the amount authorized during checkout.
Unauthorized Transactions: A purchase was made without your authorization, subject to verification and applicable payment provider procedures.
Legal Requirements: A refund is required under applicable consumer protection laws.

Submitting a request does not automatically guarantee a refund. Each case will be evaluated according to its circumstances and applicable legal requirements.

4. Non-Refundable Purchases

Except where required by law or applicable payment provider terms, refunds are generally not provided for:

Accidental purchases after successful delivery.
Changes of mind after receiving a digital product.
Failure to read a product's description before purchasing.
Inactivity or voluntarily leaving the server.
Loss of access resulting from a valid server rules violation.
Changes to gameplay mechanics that do not violate the original purchase terms.
Seasonal resets disclosed in the product description or at checkout.

Purchasing a product does not exempt a player from HazeMC's rules or disciplinary procedures.

5. Bans and Suspensions

Players who violate HazeMC's server rules may receive warnings, suspensions, or permanent bans regardless of their purchase history.

A suspension or ban does not automatically qualify a player for a refund.

Refund eligibility will depend on the circumstances of the purchase, applicable consumer protection laws, and relevant payment provider terms.

HazeMC reserves the right to revoke items obtained through fraudulent or unauthorized transactions, where legally permitted.

6. Chargebacks and Payment Disputes

If you encounter an issue with a purchase, we encourage you to contact our support team or Tebex before initiating a payment dispute.

This allows us an opportunity to investigate and potentially resolve the issue.

Fraudulent chargebacks or deliberate abuse of payment dispute procedures may result in restrictions on future purchases or server access.

Nothing in this policy limits your right to dispute unauthorized or incorrect charges through your payment provider.

7. Seasonal Resets and Server Changes

Certain HazeMC game modes may operate on seasonal schedules that involve resetting player progression, inventories, currencies, or other in-game data.

Where clearly disclosed before purchase, these resets do not ordinarily qualify for refunds.

Permanent purchases will be handled according to the product descriptions and conditions presented at the time of purchase.

If a server closure, product removal, or significant service change affects an existing purchase, refund requests will be handled in accordance with applicable law and contractual obligations.

8. Refund Processing

Purchases made through the HazeMC Store are processed using Tebex and its supported payment providers.

Refund requests may require verification of the transaction and may be subject to the applicable payment provider's procedures.

If a refund is approved, it will generally be issued through the original payment method where supported.

The time required for funds to appear in your account may vary depending on your bank or payment provider.

HazeMC cannot guarantee a specific refund processing time.

9. How to Request a Refund

If you believe you qualify for a refund, please contact our support team with the following information:

Your Minecraft username.
Your Tebex transaction ID.
The date of your purchase.
The product or package purchased.
A description of the issue.

Please do not share credit card numbers, passwords, or other sensitive payment information in support tickets.

Our team will review your request and provide assistance where possible. Certain requests may need to be handled directly by Tebex.

10. Contact Information

For questions or concerns regarding purchases or refunds, please contact us through our official support channels.

Store: https://store.hazemc.org
Discord: https://discord.gg/hazemc
Support Email: kvoinbusiness@gmail.com

We aim to handle all purchase-related concerns fairly and professionally.

11. Changes to This Policy

HazeMC reserves the right to update this Refund Policy to reflect changes in our services, payment processing arrangements, or applicable laws.

Any changes will be published on our official store with an updated revision date.

Changes will not retroactively eliminate legally protected refund rights or contractual obligations associated with completed purchases.

HazeMC is an independent Minecraft server and is not affiliated with Mojang Studios or Microsoft.